From 1 July 2020, Resorts World Sentosa reopens to once again be the delightful and fun resort dedicated to providing you with a happy and memorable retreat. You will be thrilled to be able to go on your favourite movie-themed rides and be reunited with much-missed characters such as Illumination’s mischievous Minions and lovable Sesame Street friends at their popular world-class attraction – Universal Studios Singapore.
The marine animals at S.E.A. Aquarium will be absolutely delighted to see you and your family again, after a prolonged absence of curious humans. RWS will once again be whole with the familiar squeals of excitement and laughter, and happy faces of families and friends, young and old. It is true when they say absence makes the heart grow fonder.
Their gaming facility will open as part of our attractions, and operate at a reduced capacity. It will be open but limited only to existing Genting Rewards members and/or Annual Levy Holders. The Casino will also abide by strict safe management measures.
You are assured to be able to enjoy their offerings with the confidence and assurance that they have enhanced SG Clean measures and put in place stringent safe management protocols across the resort in accordance with Singapore Government’s directives.
Based on the three principles of Safe Entry, Safe Experience and Safe Environment, they strive to ensure you and your loved ones are protected every step of your journey from the moment you arrive. Their team members are trained and committed to delivering hospitality in a safe environment defined by:
As a precautionary measure, we request all guest to stay at home if unwell. During the visit, all guests must observe safe distancing, avoid crowding and practise good personal hygiene such as wearing face masks, washing hands frequently and using hand sanitizer. If they develop symptoms, RWS have medical personnel on standby and protocols in place to assist.
With the health, safety and well-being of guests and staffs as their top priority, both attractions will take a careful and controlled approach where they will open four days a week with staggered operating hours in the initial phase. During this initial phase of reopening, all guests, including Annual and Season Pass Holders, are required to make an online advanced reservation and book their date of the visit prior to visiting the park. All offerings at Universal Studios Singapore will be available except for shows and street entertainment.
In preparing for a safe reopening of the casino, RWS has been working with medical experts to introduce new safety features. For example, we have adopted rigorous measures to provide as much fresh air circulation as possible to maintain optimal air quality that exceeds commercial facilities’ standards. Other enhanced measures include mandatory face masks, limiting the number of players per gaming table, and antimicrobial-coated acrylic “safety shields” installed at all gaming tables and gaming machines for protection of guests and dealers.
RWS would like to thank the Singapore Government for the support and guidance in the return of the RWS experience and for helping us weather through the challenging period with many support schemes.
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